DoLoup · SCE · Validation

Meta-Xceed Support

Tell us what happened. Tickets go straight to the people who build and run DoLoup, so write the detail down once and you will not be asked to repeat it.

Section 01

Who you are

So we know who to reply to, and which environment you work in.

Name *

Company

Email * (we reply here, and it is how you look the ticket up)

Section 02

What it concerns

Product first. The category list narrows to match.

How urgent is it

Set this honestly. We would rather you told us a submission is at risk than waited politely in a queue.

Section 04

What happened

A specific subject and a description we can act on without a follow-up round trip.

Subject *

Description *

0 / 8000

Environment details (optional)

Where it happened

Please do not paste patient-level data, subject identifiers or anything else you would not put in an email. If a file is needed, file the ticket first and we will reply with somewhere to send it.

You will get a reference immediately and a confirmation by email.

Existing ticket

Check a ticket

Your reference and the email address you filed it with.

Support desk

What happens next

You get a referenceOn screen and by email. Quote it in any follow-up.
We triage itAn engineer reads it and sets a real priority. We say so if we change yours.
You hear from a personUpdates arrive by email and appear against your reference here.
It closes when you agreeWe mark it resolved. It stays reopenable if the fix did not hold.

Target first response

UrgentSame business day
HighNext business day
NormalTwo business days
LowWithin the week

First reply, not the fix. Not contractual unless your agreement says so.

Before you file

Paste the exact log message rather than describing it. For a screen problem, tell us what you clicked and what you expected.

Not a support question?

Pricing and sizing live in the SCE Configurator. Anything else: contact us.